How do you get in contact with the collections department, customer service cannot even connect
I cancelled my account in March of 2018 and was still being charged until May for one of the lines. ATT paid me back that money they charged me for since they took it out of my bank account. Then several months later I got a bill again for the same amount and now it is in collections. I have tried to call 5 times concerning this issue, no one can help me at all. They supposedly gave me the number to collections but It always kicks me back to customer service. Absolutely no one has been able to help me. I do not want to pay money I do not owe that I already got paid back for only to get charged again. I do not want bad credit because ATT does not know what is going on. I was a customer for 20 years and that is how I was treated.