Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
Need help understanding your bill?
melvin139's profile

Contributor

 • 

2 Messages

Saturday, February 16th, 2019 4:13 PM

Closed

How do you get in contact with the collections department, customer service cannot even connect

I cancelled my account in March of 2018 and was still being charged until May for one of the lines. ATT paid me back that money they charged me for since they took it out of my bank account. Then several months later I got a bill again for the same amount and now it is in collections. I have tried to call 5 times concerning this issue, no one can help me at all. They supposedly gave me the number to collections but It always kicks me back to customer service. Absolutely no one has been able to help me. I do not want to pay money I do not owe that I already got paid back for only to get charged again. I do not want bad credit because ATT does not know what is going on. I was a customer for 20 years and that is how I was treated.

ATTHelp

Community Support

 • 

207.5K Messages

4 years ago

Hello, @melvin139,

 

We'd love to help with this. To do so, we'll need some account information.

 

We are sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to the message with your specific account details.

 

James, AT&T Community Specialist

Contributor

 • 

2 Messages

4 years ago

Hi James my ATT case number is [Personal information removed]

Contributor

 • 

3 Messages

3 years ago

I'd like to pay off this bill while I have the money and not one of the listed numbers is correct?

Constructive

Employee

 • 

30.4K Messages

3 years ago

@whatsnextdepending on how old the debt is it may have been sold off to a 3rd party debt collection agency in that case at&t no longer legally owns the debt or account and you would need to contact the collection agency for that. if its early enough to be with their internal collections then call and say collections at the voice prompt

New Member

 • 

1 Message

3 years ago

AT&T sent what “They” day I owe them to a collection agency after we’d agreed on a closing bill amount. I have read too many stories along the same lines. I believe this big media company got huge by stealing from its customers this way. Then when you call, you get an agent that cannot speak English. What ever they say goes, and who is out there to protect us?

Now I found a collections account in my credit file!! Making my credit score go down by 50+ points!!! This is an outrage.

So tired of these giants taking advantage of regular people.

CD

New Member

 • 

1 Message

2 months ago

I am having this same problem.  I need help.

ACE - Expert

 • 

24.1K Messages

2 months ago

4yo thread and as such will be closed.

Please start a new thread in the appropriate forum for further assistance.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.