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bobbert69
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The 5th element!

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17 Messages

Sat, Sep 16, 2017 2:17 PM

How do I know if my returned phone arrives and is accepted as trade-in?

I pre-ordered the Galaxy Note 8 on August 24th, using the MyAT&T app on my Galaxy S7 Edge.  I had paid up my S7 Edge to 50% on the Next Every Year plan, so I was able to use the app to upgrade the phone to the Note 8.  My Note 8 arrived on Sept. 6th, and I had a small glitch getting it activated, so I had to call AT&T for that, but they got it done.  On Sept. 8th I boxed up my S7 Edge after restoring it to factory, put the return label on the box and a copy of my receipt inside the box, and gave it to the post office.  According to the tracking number on the label, the return service received it on Sept. 11th.  It said there will be no further tracking as the item is no longer in the Post Office hands.  This was not an insurance claim with Asurion, so I have no way to track the phone the rest of the way.  I am wondering if I will ever know when the phone arrives wherever it's going, and if so, will I be credited for the return.  There was no instructions inside the box for this, like there is for an Asurion warranty exchange, so I'm thinking maybe I should have done this at the store.  But I know lots of people must have done this, so I'm hoping it will all work out.  I've never "Upgraded" a phone through the mail before.  

 

Rob

ATTHelp

Community Support

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189.4K Messages

5年前

Hello@bobbert69,

I personally know how exciting it is to upgrade your device! I would like to look into what happened to the trade-in you mailed in.

To be able to research the location of the device, I would need the RMA number, tracking number, and IMEI of the device. Also, please private message us at @ATTHelp with your account number, phone number and full name on the account.

This way we will be able to research it further to see what exactly happened. If you have pictures of the label, you will be able to attach them in the post.

Thank you for reaching out!

Linda, AT&T Community Specialist

bobbert69

Tutor

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17 Messages

5年前

Hello Linda,

Thank you for your attention and time!  I have PM'd @ATTHelp with all of the information you requested, along with copies of my original post along with your reply.

 

Rob

 

bobbert69

Tutor

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17 Messages

5年前

I see that I may also have missed out on the Trade-In & Trade-Up $300 in credits promotion that I see in the MyAtt app, because I did not bring my trade-in to a store.  I hope I didn't completely mess up my trade in by mailing it back in the return box.  Now I'm worried that I will not only miss out on any promotions offered, but also may end up being charged for the remaining balance of my S7 Edge if it is not correctly applied to the upgrade on my Next Every Year plan.  There should have been better instructions in the MyAtt app where it offered an "easy" trade-in to get the Note8, which is what I had planned to do since last year when I was forced to give up my Note 7 (twice).Screenshot_20170922-102252.jpgScreenshot_20170922-102446.jpg

bobbert69

Tutor

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17 Messages

5年前

Has anyone found anything out on this?
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