Announcements

For the latest on our response to Coronavirus (COVID-19), click here.

Contributor

 • 

2 Messages

Thu, May 2, 2019 3:57 PM

How can at&t lock MY Iphone Xr that I purchased, outright, at Best Buy?

I purchased an unlocked, prepaid iPhone in March 2019 at Best Buy and went to a local at&t store and had the phone activated with AT&T with my existing phone number ported over from Verizon. Now I realize I can get a better price on my cell phone airtime if I go with Xfinity. I went to my local Xfinity store to switch carriers and was told that at&t has a lock on my phone!?!?  This is MY PHONE, I paid full price for it from Best Buy. How do I get it unlocked again so I can switch to Xfinity?

Responses

Accepted Solution

Official Solution

MicCheck

ACE - Expert

 • 

8.7K Messages

a year ago


@Defjohn wrote:

I purchased an unlocked, prepaid iPhone in March 2019 at Best Buy and went to a local at&t store and had the phone activated with AT&T with my existing phone number ported over from Verizon. Now I realize I can get a better price on my cell phone airtime if I go with Xfinity. I went to my local Xfinity store to switch carriers and was told that at&t has a lock on my phone!?!?  This is MY PHONE, I paid full price for it from Best Buy. How do I get it unlocked again so I can switch to Xfinity?


The only way to buy a truly unlocked iPhone is directly from Apple. Any other phones bought will lock to the carrier you use. 

 

If you have prepaid service, you have to have 6 months of active service before you are eligible for an unlock. If you switch to a postpaid account, it's only a 2 month minimum, so that would save a month or two. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

 • 

72K Messages

a year ago

AT&T didn’t lock it, Apple did.  Apple’s US flex activation policy locks phones to the first carrier used.

 

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

2 Messages

a year ago

That's absurd.... ok, thanks for the prompt response though!!
lizdance40

ACE - Sage

 • 

72K Messages

a year ago

Contact At&t with proof of purchase and see if they will give exception. Call 611 and ask for tech support 

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
AT&T TV – All Your Entertainment In One Spot.  Learn more…