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C

New Member

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2 Messages

Mon, Dec 21, 2020 10:01 PM

Horrible

I have been a customer since ‘04. I’ve been dealing with dropped calls for a year. Tech support, advanced tech support, and reps at a store couldn’t fix the issue. All departments/people I spoke with have told me it can’t be fixed. My account is current, but I tried to get this months bill (Dec 2020) waived for my troubles. Only to be told no. Why should I continue paying for your flawed service? Why should I continue being a customer? No one has helped! In fact, most of your employees were incompetent. Shame on you, AT&T! I’m going to deter anyone I can from choosing you 

Constructive

Employee

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25.4K Messages

1 y ago

If there’s not reliable service where your at then another provider may be in your best interest. They don’t waive bills 

New Member

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2 Messages

1 y ago

Have you experienced dropped calls EVERY TIME you make a call? Asking for one months bill to be waived is not beyond reproach. I live in Las Vegas, cell service is not an issue. At$t can’t fix the technical issues they caused. And yes, I’m taking my service elsewhere 

Constructive

Employee

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25.4K Messages

1 y ago

I just spnt 2 weeks in Vegas had no service issues 

MicCheck

ACE - Expert

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10.7K Messages

1 y ago

Why should I continue paying for your flawed service? Why should I continue being a customer? 

You shouldn't! Find a provider that works, for crying out loud! It's been a year; if it's not fixed by now, nothing's going to change. Find a carrier that works and pay them. 

Constructive

Employee

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25.4K Messages

1 y ago

And they will not waive your bill 

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