Horrible Experience with a Customer Retention Specialist About Being Double Billed For Months
I just got off my third call with the manager of customer retention, Chris. For three months I have been getting double charges on my credit card for my bill. We are talking an excess of over $530.00 in charges.
Every time it happened I called with no resolution. This call today was my 3rd call about this issue. So I would say I wasted at least 4 hours of my time trying to stop AT&T from double charging a very loyal long time client of theirs.
The manager Chris, reversed the charges but I still had to pay interest on my credit card for them so I asked what he could do to offer me a credit for my troubles and for the fact that ATT charged me an excess amount of $530.00. He said he could only give me a $50.00 phone case or a $25.00 credit, which is unacceptable considering that I called three times and was charged so much excess. I asked for a credit of $50.00 rather than the phone case because I don't need one and he said no. Again this is not my fault that ATT double charged my visa three times, I spent countless times on the phone trying to resolve it and all I get for that is a $25.00 credit. Absolutely unacceptable.
When I told him I wanted to escalate it, he told me I could but then I wouldn't get the $25.00 credit. So, if I want to talk to his boss then he would take away my measly $25.00 credit for being over charged over $530.00 over the last several months. This is a scam and I am very unhappy with the experience and what ATT is willing to do for a loyal customer who was overcharged by a lot of money. I would like someone who understands how to treat a client to call me back and resolve this appropriately. I would also like someone to listen to the call to see how horrible he handled a very valid customer issue.
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]