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Wed, Jan 22, 2020 1:52 AM

Horrible customer service

This is an temporary number that i got during thanks giving- this temporary number is ported to my permanent number of (Phone number hidden)). Because of incorrect porting att didn't give BOGO deal(Temp number: (Phone number hidden) //Permanent Number: (Phone number hidden)). After one year without any resolution att closed the case.

To process BOGO offer both the purchase should be made within 14 days. Let me check and see if there is update on it. I will also check for the purchase receipt information.

I see that the phone purchased on the line ending with 2937 is 11/28/2018 and phone purchased on the line ending with 8662 was on 12/23/2018


Brand User

Community Support


136.4K Messages

9 months ago

Hello @Girish867,


We'd be more than happy to take a closer look into your concerns. Would you kindly provide us with more details of what's been going on, so we can better assist you? Why were you not eligible for this BOGO offer? What exactly do you mean when you say there was incorrect porting? Please provide us with all the details of this situation, but be sure to leave out any phone numbers as this is a public forum and we want to keep your account information secure at all times. We look forward to hearing back from you.


Sean, AT&T Community Specialist

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New Member


2 Messages

Initial purchase: 11/24/2018Quanity:02 (Parent Number/Temporary number) Model: Iphone XsmaxPorted from temporary number with tmobile number, which made me lost BOGO deal. i ended up paying whole dollar amount for second device. I reached out to att help desk every month for over a hour and it didnt get resolved until 2020. they att final closed it. i was with att for 12 years other mobile carriers also providing same service like sprint/Tmobile and Verizon.

New Member


2 Messages

i was unable to login in with old account that i posted the comment in the forum, so i created a new account to post the reply to answer ur question.

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