Horrendous customer service, and lying customer reps
So I went to the UK for 2 weeks recently, and on December 26 I called AT&T to see if I can have a ONE DAY activation for international calling/text. The rep said “Sure! No problem”. I asked this person specifically if I needed to cancel the plan manually once the day was over, with which he replied “No! It will cancel at the end of the day!”. Awesome, so I went about my day.
My bill has come up now, and I see that I’m being charged FROM 12/26 - 1/2, FOR A TOTAL OF $80. I called AT&T to tell them there was an error, and a rep that I was hardly able to understand told me that the rep I had initially spoken to gave me the wrong information, and that there was nothing he could do. I was like “WHAT?? It’s not MY fault that one of your reps gave me bogus information, what the (Edited per community guidelines)?” I asked to speak to a manager, and she told me the same junk. Apparently the international “DAY” plans get charged EVERY day you’re in a foreign country up until the day you get back! I was never told this, but they basically called me a liar. The manager, at this point not wanting to deal with me anymore, transferred me to “AT&T loyalty”. I got the same trash customer service. No one cared that I was signed up with wireless, internet, and cable and was a faithful, loyal customer for years. No one cared that I had been lied to (or even believed it).
On top of all that, MY WIRELESS WASN’T EVEN WORKING AFTER THE 26th!!! I told them this, that despite being charged fraudulently for something that wasn’t properly explained, I ALSO WASN’T EVEN RECEIVING THE SERVICE I WAS FRADULENTLY BEING CHARGED! I NEVER had service after the 26th, I ALWAYS had to be connected to Wi-Fi
Absolutely disgusting company. I’ve been a customer for years, I have everything with AT&T, but they turn around and call me a liar?? Trash. Absolute trash company.