Higher ATT bills than promised, Sams Club ATT representative giving false information, chat support representative giving false information
Good Day everyone!
As of from my topic above, I am here because of my recent problems with switching to att. So let’s get to the point, I was walking to sams club while an att representative greeted me that I could save more from switching to att while at the time i was with Verizon paying $190 monthly and remembering that my dad was trying to save more on his phone bills. So I looked into it more and found out that I could pay $145 monthly and have new phones for everyone in the family. so I made the decision of switching to att through my fathers consent under my name now and i was very confident that i was going to have a good deal with att, honestly it was a very bad decision of me into not putting in trust to people who are trying sell me things and not doing research to myself before going forward with a decision. To start off i was under the influence that I could talk and use data in peru under the unlimited plus plan well that was wrong I needed the premium plan where I got charged $200 from his mistake another factor, i was promised to pay 320 exc tax and fees on my first month but not only the 200 i had to pay i had to pay another 120 from other fees like the “prorated fees” because i had to pay per day from my parents to activate their phone and getting the phones shipped so that took more time and charged me more for that. I was acknowledged about trade in phone credits but on one of my phones had a deal that ended that day where if i turn in my phone i had a $1000 trade in credit but that was not the case getting the phone package and getting the phone received takes days so i dont have that offer anymore. When I found out i was getting charged 700 i literally crapped my pants so i talked to a att chat support representative and he told me that you’re only getting charged 280 dollar not the 700 i calmed down until my dad got charged 400 from the phone taxes plus another 700 from att so I felt very insulted that they keep giving me false information again then I talked to another att chat support representative and finally she clarified me all the information and what was going on. Tomorrow i will be calling the att royalty number and try to get this resolved. Any tips on what else should i do to pay lower amount on my bill? Thanks everyone!(just keep in mind i was very respectful to everyone who i was talking with and didn’t raised my voice to anyone i dealt with)