I am desperately trying to assist my elderly father. Approximately 2 months ago he called AT&T to switch his cable service so that he could watch the Astros play. Xfinity did not offer the channel. He spoke with a rep via phone by the name of Abra. She told him how much better things would be if he switched not only his cable, but his internet and a promotional product to get an iPhone 8 all three for $170.00 per month!! He was paying so much more and thought that this sounded too good too be true.
It was too good to be true and is the reason I am now involved. I need to resolve this issue that went from a quoted of less thank two hundred per month to over eight hundred per month!! And after AT&T terminated his service the bills continue to roll on in - at over eight hundred a month.
Any assistance on who or how to contact is appreciated. Phone calls were unsuccessful and resulted in denials and insults toward my father.
Thank you in advance.