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Help International Data Overage Charges over $1000
Before my trip overseas I called in to look into my international roaming options. I found that the international passport plan was best for me. I asked that this be applied to my phone line, the rep set it up with me and said I would see this reflected in my statement. I receive my statement after traveling and see that the passport was never applied and I now have a bill of $360 of charges. This is an error on ATT and I should not carry the burden. I have tried to explain this to several agents and have spent 6 hrs between speaking w the agent and being put on hold. I need help resolving this matter before deciding whether to stay with ATT or move to another provider.