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Contributor

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2 Messages

Wed, Sep 5, 2018 3:38 PM

Help International Data Overage Charges over $1000

Hello,

 

I was recently billed for over $1000 in overage charges during a trip to Italy. 

 

My family and I were aware of this risk, so we added the International Day Pass, which covers us for $10 a day when we're in certain countries. Turns out, we were billed for the $10/day + an additional $1000 in overages. 

 

I went to the AT&T store, where the staff agreed I should not have to pay this. Problem is, no one at the store, nor the 4 other reps I spoke with on the phone are able to do anything. Clearly these charges are erroneous because my International Day Pass is tied to our unlimited plan, meaning there should be no overages possible. 

 

Can anyone help? This is a nightmare 😞

 

Derek

 

Responses

Contributor

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2 Messages

2 years ago

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Here is a screenshot of the bill

QuarryRye

ACE - Master

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3.2K Messages

2 years ago

Correct me if I'm wrong, but that looks like the pay-per-use data charge for airlines ($10.24/MB = $.01/KB). Did any of you use your cell phone on the plane during an international flight? If so, that wouldn't be covered by the International Day Pass. That's why they recommend using Airplane Mode.

 

Edit: The 14-minute phone call matches too. $3/min x 14 mins. https://www.att.com/offers/international-plans/ppu-calling-messaging-rates.html

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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71.5K Messages

2 years ago

@treestem

Where did you go?

Did you cruise?

Use on airplane?

Day pass covers about 100 countries.  Calls or use out of day pass countries is not and passport is needed to reduce costs.  

 

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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