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Help International Data Overage Charges over $1000
I was recently billed for over $1000 in overage charges during a trip to Italy.
My family and I were aware of this risk, so we added the International Day Pass, which covers us for $10 a day when we're in certain countries. Turns out, we were billed for the $10/day + an additional $1000 in overages.
I went to the AT&T store, where the staff agreed I should not have to pay this. Problem is, no one at the store, nor the 4 other reps I spoke with on the phone are able to do anything. Clearly these charges are erroneous because my International Day Pass is tied to our unlimited plan, meaning there should be no overages possible.
Can anyone help? This is a nightmare 😞