Help International Data Overage Charges over $1000
I am single mom, my son went on cruise in US and Canada. I was told after data use to add Cruise Unlimited to take care of the charges and he could use rest of the trip. They didn’t tell me Unlimited = 200 MG of data. After $1000 overages called back and informed of the data limit and they were going to reduce charges to $200. They couldn’t do it until bill dropped so had to call back.
Guess what I did and after one month of calling and spending over 8+ hours on the phone with 5-8 transfers and no return calls and being unable to speak to the same person all they say is charges valid and there is nothing they can do because they notified me. THATS NOT THE POINT! calls are monitored for quality Assurance so why can’t anyone investigate the phone call where they were going to adjust it to $200. I can’t afford a $1600 phone bill and now will have service turned off and encure more charges because I can’t pay my bill.
I have been a customer since the bag phone! I just want someone to explain why you lie to customers to get them off the phone and let someone else tell us you won’t do what you promised!
is there a lawyer out there or someone to help me!
i have everything documented.