For the latest on our response to Coronavirus (COVID-19), click here.
Help! I was over-billed for 2+years of mobile insurance on two of my 6 devices with ATT. Not satisfied with resolutions received today.
I need to dispute and be reimbursed for 27-29 months of "Enhanced Mobile Insurance" that was supposed to be dropped from my account over two years ago when I replaced insurances on my devices with a single multi-device plan. I've been a customer of AT&T for over 30 years and have 6 devices I pay for currently. I've always paid on time in in full in all that time, so I am not at all willing to accept AT&T's supposed 6-month limit on how much they can reimburse me for the over billing.
After escalating my call today to a Supervisor and still not receiving assurances I'd be reimbursed in full, she suggested I contact ATT.Com/BillDispute. When I tried to navigate to the site, I get an error message.
I am beyond angry that a supposed technical behemoth like AT&T can't figure out a way to make me whole. Can someone please tell me whom I can reach out to in order to escalate my issues. I need this resolved quickly. There are plenty of other service providers that would be happy to accept my $300/monthly payment. Thanks to anyone who responds!