Has AT&T increased insurance fee’s and plan without your authorization?
I recently checked one of my bills and noticed I was getting charged $8.99 for my protect advantage insurance for 1 premium which is normal as I signed up for insurance. I also noticed that I was getting charged a $6.01 fee for something called protect for 1 fee. I wasn’t sure what this was so I called customer service. The woman I spoke with stated that they changed the insurance fees and that insurance was now $15.00 per month. I checked online and saw that they still offered the 8.99 plan for people with one line such as myself. I told her that I never authorized this and asked if I could get it changed and reimbursed for the months that I paid for the additional coverage. The representative told me that she could not reimburse me and that she was unable to change my account back to the $8.99 plan. I asked to speak to a manager and she told me that I couldn’t and the manager told her to transfer me to Assurion. At this point I didn’t know what to say. Has anyone one else had this same issue? How can they change my insurance plan without authorization and then not be able to change my plan back to what I originally had? This just doesn’t seem right to me and I’m thinking about canceling service just out of principle. ***MAKE SURE YOU READ OVER YOUR BILL.