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davide.rossetti's profile

Contributor

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4 Messages

Monday, October 1st, 2018 5:13 PM

Gophone: really bad experience today! ATT please HELP!

Today I got a message that my Gophone did not renew.

On Saturday I got a text saying that I was all set because I had AutoPay

Yesterday I did not get anything.

Today I got a text saying that my plan did not renew.

I logged in and:

- enabled AutoPay again, just in case

- did an extra payment of $45 (+ $2.54 the extra fees)

Then checked my credit card logs and noticed a $42.26 charge (still pending) on 09/29.

 

Contributor

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4 Messages

6 years ago

BTW: I ended up paying more, and lost my stashed data
 

Contributor

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4 Messages

6 years ago

And 611 customer service was useless in my case.

I had to reach through Facebook which sounds absurd to me.

 

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