Getting Billed $1,000 for 2 Phones That Were Returned!!
I upgraded two of my cellular lines to the iPhone 11 Pro Max 512GB and iPhone 11 Pro Max 256GB using the AT&T Next program when the iPhone 11 launched in September.
Inside of my new phone boxes, a prepaid return label for each of my old phones was included, along with directions to take the old phones to the US Post Office for return and that I could track the status of the return through Newgistics. I dropped the phones off at the Post Office on 9/25/2019 and Newgistics’ website does in fact show that the phones were dropped off on the 25th and picked up from the Post Office by the “Shipping Agent” (aka Newgistics) on 9/28/2019 at 8:14am.
Yet, AT&T has billed me just south of $1,000 for not returning my two old devices (iPhone 8 Plus, Red, 256GB and iPhone Xs Max, 512GB, Silver), even though I have proof that they were returned. After 5 attempts of calling “Customer Service” and “Customer Loyalty” over a 2+ month period, the issue has yet to be resolved, in spite of the (empty) promises they’ve given me.
I’ve been a LOYAL AT&T wireless customer for 14+ years with 9 cellular lines, plus U-verse TV and U-Verse Internet. With the amount of money that I fork over to AT&T on a monthly basis (~$700/m), this is situation is maddening at best.
Who at AT&T is going to take ownership of this issue and finally RESOLVE it for me? Otherwise, I’d be happy to go see what your competition can do for me. Thanks.