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Tetsuo277's profile

Contributor

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3 Messages

Tue, Mar 10, 2015 11:14 AM

Full month bill for only 5 days?!

I recently purchased a new metallic gray iPhone 6 128 GB with a plan from my local AT&T store. They only had one phone remaining and someone else in the store wanted the same phone. I mentioned I wasn't in a hurry because I already had a work cell phone I've been using for many years. I asked if the billing date would begin when I activated my phone, so I can pick my own billing date. They said that was correct.
I recieved my phone in the mail and activated it. My first bill arrived for the full monthly amount. My account says that that full amount is only for Feb 20-25! If I would have known this before, I would have activated my phone on the beginning of the next cycle; like I made clear in the store - I was in no hurry. The right thing to do would be to bill me for the days I used my phone, not a 30 day amount for only 5 days!
Is this typical for AT&T to do? I was a Verizon customer for many years. They would only bill me for what I use. I was under the impression I was moving to a more superior company. i need this to be resolved or I will take my business elsewhere. If they won't cancel me before the first 30 days is up, I'll keep my contract and just keep my wife and kids plans on Verizon. Their current contract expires at the end of the month.

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MicCheck

ACE - Expert

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9.6K Messages

6 y ago


@Tetsuo277 wrote:
I recently purchased a new metallic gray iPhone 6 128 GB with a plan from my local AT&T store. They only had one phone remaining and someone else in the store wanted the same phone. I mentioned I wasn't in a hurry because I already had a work cell phone I've been using for many years. I asked if the billing date would begin when I activated my phone, so I can pick my own billing date. They said that was correct.
I recieved my phone in the mail and activated it. My first bill arrived for the full monthly amount. My account says that that full amount is only for Feb 20-25! If I would have known this before, I would have activated my phone on the beginning of the next cycle; like I made clear in the store - I was in no hurry. The right thing to do would be to bill me for the days I used my phone, not a 30 day amount for only 5 days!
Is this typical for AT&T to do? I was a Verizon customer for many years. They would only bill me for what I use. I was under the impression I was moving to a more superior company. i need this to be resolved or I will take my business elsewhere. If they won't cancel me before the first 30 days is up, I'll keep my contract and just keep my wife and kids plans on Verizon. Their current contract expires at the end of the month.

AT&T bills a month in advance. If you look farther down the bill, you should see that your monthly plans indicate they are from February 20 to February 25 AND the regular month from February 26 to March 25. 

 

Had there been any additional charges (e.g. 411, international calls), this bill would have included those charges from February 20 to February 25. 

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Busternutt

Professor

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3.2K Messages

6 y ago

MicCheck is correct. My bill was prorated for the first couple days of service and an additional one month, resulting in an artificially inflated first month bill.

 

But something that catches everyone by surprise; while your first month is pro rated, no carrier pro rates the final month. If you ever change, plan to port your number several days in advance of the end of cycle (it can take 1-3 days).  I know from experience that's the case with Verizon. So if you do move your family over to ATT, keep that in mind.



"Customers helping customers; not always successfully"

Contributor

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3 Messages

6 y ago

Thanks MicCheck. I was going to {edited for word filter evasion}! I guess I'll see that happen on my next bill or ask someone at the store to explain to ensure it... because I'm not going to get hit with three other lines the same way if it's not prorated! The bill I am viewing online doesn't clearly explain this.

BTW, that's one of RATM's best songs.

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