Front for Organized Crime
I STILL maintain these crooks are a front for organized crime. AT&T had gone out of their way to make getting a prepaid account as difficult as humanly possible.
Every time I call to change my account to something more financially reasonable I get connected to some 3rd world country on the opposite side of the planet and some person who can't speak English and who intentionally disconnects the call as soon as they realize that they're dealing with an angry and unhappy customer. The ONE time only that I reached someone who could speak English she gave me a number to call where I could supposedly change my account. But when I called that number the response I got the first 2 times from their intentionally poorly programmed answering computer was, "We're sorry we can't find an account with that number, please try again." The 3rd time I tried the response was,"We're sorry, we can't find an account with that number, goodbye." and their poorly but intentionally designed answering system disconnected the call. All of the other times I tried to get help I get connected to India or some other place where no one speaks understandable English and the unbelievably rude AT&T employees either hang up or babble on unintelligibly. Then, even though I've been flat on my back with COVID-19 for over a week, I get told I'll have to go to a so called AT&T store to change my account, that I can't do it on line or over the phone even though these greedy (Edited per community guidelines) ARE a phone company!
These criminals are doing every thing they can to keep me from reducing my phone bill. Their insatiable greed has just about made me decide to go back to T-Mobile. Their system doesn't work 75% of the time, much like AT&T's crappy service, but at least they're nowhere near as difficult to deal with.
I also still maintain that phone companies are the biggest scam going on the planet earth!