Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Need help understanding your bill?
Jabo82's profile

New Member


1 Message

Sunday, November 20th, 2022 6:53 AM


That's right, straight up scammers! Really It seems as though they just don't care who they con. Also, crazy they are getting away with it. Okay, I'll get on with it.

On 9/01/22 our home internet went out. Called att and strangely (oddly) enough they were out the next day to fix. It was a severed fiber outside the house. Now all of that was done during the con that was taking place in my house. If you are thinking "He had an (in-home sales agent) come to his door before the technician arrived", you are right! I was currently paying about 50$ a month for 3 lines. They were prepaid, 2g/month (per device) unlimited talk/text. The sales rep said, "I can get you around that price, you'll get "new phones", hot spot, yada yada".  He showed me all the discounts that would bring the service fee down. He entered 3 discounts, AAA, I work for the state of CA at a School district, and there was one more I can't recall. Later I found out (while at an ATT store/hub) You can only apply 1 discount. The sales rep should have known that. It seems like the reps' "bait" customers however they wish.  Obviously, they're out there making their own rules. If you can only be approved for one discount, why are your IHSR's "stacking" discounts? "I have a good guess..."

The sales rep shows me on his tablet, what I would be paying for 3 lines. It was around 55$ and some change. That was the "TOTAL" monthly! These sales reps do not print you any forms, they did not email me any forms. I see what his tablet said, as did my wife. We were still compelled and both of us asked him "if that was correct? and that would be our bill monthly?" He assured us it was correct. 

I receive my bill on 09/13/22 just before my grace period ends (which I did cancel before it ended) the bill was 273.80$. Now, to be fair some of that was activation fees. That still puts my bill well above 175$ monthly... 190$ or so? I am aware of canceling fees/restocking fees, etc...  I would have never cancelled If ...I was paying the price agreed upon with the sales rep. There for, I really feel I should not have had to pay anything including restocking fees. Which was another 100+$ 

When I called ATT CS I was told by the CSA, "well, we don't know what is going on with the in-home sales reps' tablets and we can't see anything on their end". 
 Really? how convenient for ATT that is? Who's making the deal? I believe that that would be the person I was talking to, right? Basically, you can agree to 100$ monthly to an IHSR, then ATT sends bill for 600$... or 6000$ than you're forced to cancel and give money away because "who's going to pay that? Hopefully you see the point I was trying to get across. Rightfuly so, nobody wants to pay more than what was agreed upon. That is exactly what happened.

 I urge the reader, if one of these people show up at your house just tell them "I am not interested in anything you have to offer"! and just keep repeating that every time they speak. And short of making this post, not sure what I will do. Guess I'll Try BBB. Or put my Kids 45k followers to use on TikTok, even if I get 50 people to change their minds about picking ATT. 

Community Support


232.9K Messages

2 years ago

Hi Jabo82, we understand how frustrating this can be for you, we want to invite you in to a Direct Message(DM) to review your bill!


Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums) and reply back. In the meantime, keep in mind that discounts take up to 3 billing cycles to apply on your account.


Learn how to view bill credits, adjustments, or discounts to find an AT&T credit or adjustment on your bill. Since you've already cancelled your account, we'd love to address other inquiries you may have about our AT&T Fees for AT&T Wireless service, if we are still able to pull up your account.  


We look forward to working with you towards a resolution! Again, keep an eye out for our DM!


Rhoda, AT&T Community Specialist 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.