Formal Complaints to the FCC
I wish to file a formal complaint against AT&T, for their billing practices, and lack of accountability. Has anyone had success doing this, and if so, could you provide some insight into the best way to concisely file a complaint? I honestly feel AT&T has gottten too big to address any issue. It is really hit or miss when calling customer service, or billing, and hang-ups are routine. I went to the local AT&T store this evening, out of total frustration, and they hung up on their own associate twice. I provided my AT&T statement, and two bank statements. The associate could see why I was upset, and spent over an hour trying to help. It's beyond ridiculous. So far they have managed to have $125 in bank fees charged to a checking account I am unable to close, because they are charging payments to it, without my permission. They backed out a payment, over a month after it was paid, caused another fee, then suspended my account for non-payment. It's nuts. Thanks to all for any and all help. I'm ready to organize a boycott at this point. The word customer seems foreign to them -- which makes sense in retrospect, as it appears they outsource their billing.