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Mofiki

Mentor

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63 Messages

Wed, Jul 15, 2015 12:42 AM

FIX: Change your Billing Cycle and Due Date!

There are many people angry about the change in billing due dates that have been set by AT&T recently.  There is a way to get your due date back to where you want it but does require a little work on your part.

 

NOTE: I am not an AT&T Employee, this is just advice from someone doing a little research!

 

How the change works:

First you will need to contact AT&T customer support (as this is just a customer to customer support forum so nobody here can make changes to your account). Let them know you want to change your billing cycle and due date.

 

  1. First month - you must complete your current billing cycle
  2. Second month - you will have a prorated "short" cycle anywhere from 0-29 days
  3. Third month - you will start with the billing cycle on the new date you select. There are a couple of other requirements below just so you are completely informed when talking to AT&T support. 


Billing Cycle Change Requirements:
Changing your billing cycle is NOT an option in all service areas so contact support at 800-331-0500 to find out if this option is available in your service area.

  • Your billing cycle cannot be changed during the five days before or after the close of your current cycle. 
  • Your billing cycle cannot be changed if your account is in a delinquent status, or if the account will fall delinquent before the requested change date. 
  • If you have a payment arrangement set up, the payment arrangement must be made before the billing cycle is changed. 
  • If you have Autopay, you may see two Autopay drafts in one month due to the billing cycle change.

 

Please keep in mind that when a billing cycle is changed you will see prorated charges to get all of the billing back on track with the new dates.

 

Understanding that this does create an inconvenience for many people for the first 2 months you will be where you need to be after and back on track.  If anyone has anything to add please do so and I will update my post.

 

Responses

Contributor

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1 Message

2 years ago

My billing cycle change this month and I’m being bill twice this June for $234.00 out of my June budget that I’ll never see unless I change services, hum..... thats a thought! Now att is 2 months ahead of me with my bill and they get more money in there account and I get less. Good thing I make more money than the CEO unless he makes more than 45,000 big ones a year.

MicCheck

ACE - Expert

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9K Messages

2 years ago


@gwksr4589 wrote:

My billing cycle change this month and I’m being bill twice this June for $234.00 out of my June budget that I’ll never see unless I change services, hum..... thats a thought! Now att is 2 months ahead of me with my bill and they get more money in there account and I get less. Good thing I make more money than the CEO unless he makes more than 45,000 big ones a year.


Unless you chose to do it, your billing cycle didn't change. 

 

If you autopay with a credit card, your payment date changed. Instead of being paid on the due date (21 days after the start of the cycle), it is now paid 6 days after the billing cycle. You are still paying for one month of service just like always, so you 're no out any more money than you otherwise would have been. AT&T is not "2 months ahead." You are billed a month in advance. Before you were paying 21 days into that month; now you're paying 6 days into it. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

2 years ago

Yeah I changed my due date 2 months ago and the guy told me no problem from starting next month your bill will be due on the 26th so then I get my bill and it still says the old due date so I call the first guy did nothing said he was going to but didnt same with the 2nd and third person 4th person was through the chat on the att app explained to him what was going on then all of a sudden he left the chat without even telling me he did anything the 5th person got everything straightened out after 2 months of this then this month I get 3 Bill's from them totalling 500 bucks so for the 6th time in 2 months I call to find out what is going on because at no time in the other 5 times I talked to att in the last 2 months did anyone ever eversay were going to charge you up the wazoo to change you due date by a few days or I would have told them never mind this is ridiculous I should not have to pay $500 just to move my due date a few days especially when they never said anything about how much this would cost me what should I do

Tutor

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4 Messages

a year ago

Change my due date on the 3rd of July

Tutor

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4 Messages

a year ago

Change my due date on 3rd of July

lizdance40

ACE - Sage

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77.9K Messages

a year ago


@seaydallas9 wrote:

Change my due date on 3rd of July


READ THE DOG GONE THREAD.   This is a customer populated forum. This is not AT&T, this is not how you change your bill date, this is not how you change your bill cycle. 

🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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