S

New Member

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5 Messages

Thu, Sep 2, 2021 4:59 PM

FirstNet - Promo Free iWatch

When I signed up for  FirstNet the ATT representative explained the promo for free iWatch.  I signed up to get promo and was told after 3 billing cycles I would start seeing the monthly credit on my bill.  I'm on the 6th billing cycle with no credit.  Account is in good standing.  I have contacted customer service 4 times so far and no luck on getting it fixed.  Who else do I need to contact to get this issue resolved

ACE - Expert

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21.4K Messages

5 m ago

Did you get that in writing?

Edit to add link:  https://www.firstnet.com/offers/individual-first-responders.html

(edited)

New Member

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5 Messages

5 m ago

I do have official documents.  Here are couple of advertisements ATT used/ is using one for iWatch 6 and one for iWatch SE. 

https://www.firstnet.com/offers/win-local-first-responders.html

Constructive

Employee

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25.4K Messages

5 m ago

WAs in a new activation or were you with AT&T and went to first net? 

New Member

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5 Messages

5 m ago

It was new account.  New numbers one for the iPhone and one for the iWatch.

ACE - Expert

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21.4K Messages

5 m ago

Where are you located?

Ltd. Time Offer. Available in participating retailers, based on ZIP code within select states: Arizona, Colorado, Connecticut, Delaware, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Maine, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Tennessee, Washington, Wisconsin, and Wyoming, states subj. to change. 

New Member

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5 Messages

5 m ago

Colorado

MicCheck

ACE - Expert

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10.7K Messages

5 m ago

Did you receive the other offers in the advertisement?

I'd say filing a BBB complaint is probably your best best at this point. We've gone through the most common reason promotions fail, so the BBB complaint will get your connected with someone who can do more detailed digging and most likely get the problem corrected. 

ATTHelp

Community Support

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180.2K Messages

5 m ago

Allow us to direct you to the appropriate point of contact for the best support @.

 

Please contact our First Net support at 800.574.7000.

 

We hope this helps.

 

Thank you for contacting AT&T Community Forums.

 

Jonye, AT&T Community Specialist

New Member

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2 Messages

2 m ago

i had the same experience and i am extremely disappointed with the level; of customer service firstnet offers compared to ATT. 

New Member

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2 Messages

2 m ago

I accepted a promotion for a free apple watch and was to receive a monthly rebate applied after 3 months.  this feels like a scam? i see that it happened to others here.  Anyone help me please? 570.470.1984

ACE - Expert

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21.4K Messages

2 m ago

@drewc  If that is your phone number you might want edit your post as you have put it out there for thousands to see.  This is a PUBLIC message board.

New Member

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5 Messages

2 m ago

I actually created a ticket with BBB and was contacted by AT&T the next day.  Long story short it to the AT&T rep almost 2 weeks to get it straightened out.  They could figure out why the team assigned  to handle promotions were not doing their job.  so far I think I’ll good.  Going to wait a few more billing cycles before closing BBB complaint.

(edited)

New Member

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1 Message

2 m ago

We are going through the same issue right now, and have been fighting to get this sorted out for almost a year now. Missing trade-in rebates, repeated over-billing, missing bills in our payment history, phones and watches that STILL aren't getting the right service... Today a First-Net rep tried to tell us that there was no free watch offer when my wife joined (the whole reason my wife agreed to it in the first place)... We're getting ready take everything back to AT&T, and make them to put everything back like it was.

(edited)

New Member

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1 Message

1 m ago

Last month I decided to get off my family plan and take advantage of my nurse/employer discount and give First Net a try. According to the sales rep at the at&t store they were offering a promotion that included a free apple se watch and samsung galaxy A7 lite tablet. I just received my first bill for 256$ when I was told it was going to be 60$ per month. I returned to the store within the 14 days to return my phone and received a receipt I was told to keep. I am now on hold with Firstnet for the past ten minutes. I can see here I am going to be in the same boat as many of you. I will go back to At&T today as well and try and get this sorted out. I Was told my account would be credited back the charges for the two other devices. Otherwise, I never would have gotten them. If I don't get anywhere with their customer service I will go to the store, then file a BBB complaint as well, this is ridiculous!

New Member

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2 Messages

1 m ago

Unfortunately I don't think anyone in the company will help. I was also given a "free promotional watch" and am now being charged...it's been 9 months so far. Despite a rep of FirstNet, a month ago, confirming the running of the free watch promotion at the time I signed up, the company is now denying any such promotion ever running in Texas. I only accepted the watch as it was offered to me as free...I already had an iwatch and didn't need another one (I thought I would just give my old one to one of my nieces or nephews). I am shocked at this type of fraudulent practice being preyed upon first responders...it's shocking. I'm going to contact the BBB and the Attorney General to see if I can get my money back or at least stop the practice for the sake of future victims of FirstNet and ATT. I suggest everyone do the same. 

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