New Member
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5 Messages
First bill doesn't show the promotion I signed up for
I understand first bills are higher. However, when I established new service in the ATT store, I showed them my special offer for fiber customers. I assumed the employee put the rate plan in. My online bill reads as if I just walked in off the street and was offered no discounts. I know also that sometimes it takes a couple bill cycles to get everything straight, but that requires me to pay a LOT of extra money in the hope ATT decides to refund it later. Why not show my proper rate plan from day 1? To get to my real questions: Should I start bugging support already? Is it better to walk into a store or talk to the super enthusiastic chat people? I'm not comfortable waiting for a 3 bills just hoping they decide to give me what I signed up for. The activation fees that were supposed to be waived are a topic for another day. I'm already feeling nervous about my decision to return to ATT from VZW prepaid. Thanks.
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Lockdowncraziness
Former Employee
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2.1K Messages
3 years ago
Any promotion can take up to 3 billing cycles to appear, if eligible. That's just the way it is. Bugging them is not going to get it applied faster.
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sandblaster
ACE - Expert
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64.6K Messages
3 years ago
Special offer for wireless service because you are a fiber customer? What is the offer and for what plan, may I ask? I’ve never heard of such a thing and skeptical it exists.
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formerlyknownas
ACE - Sage
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111.2K Messages
3 years ago
Also extremely skeptical there is a "different rate" for wireless if you have fiber.
The published rate plans include and auto-pay and paperless discount ($10 per line) which may not show until you sign up for auto-pay and paperless billing.
The elite plan as a possibility of an additional $10 perline off, if you have a fan discount. Is that, perhaps, the offer to fiber customers?
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DosCentavos
New Member
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5 Messages
3 years ago
You can be skeptical, but I wouldn't make this up. As a fiber Internet customer, I received a paper letter offer with "EXCLUSIVE OFFER FOR AT&T FIBER CUSTOMERS" at the top. "UNLIMITED WIRELESS. INCREDIBLE SAVINGS". I was invited to call, visit my AT&T store, or go to att.com/shop0251. It's pretty good rate - 25% off. I thought it would be similar to what I was paying with VZW prepaid. I hadn't been postpaid in so long that I didn't realize how much higher the taxes and fees are on postpaid.
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