First bill doesn't show the promotion I signed up for
I understand first bills are higher. However, when I established new service in the ATT store, I showed them my special offer for fiber customers. I assumed the employee put the rate plan in. My online bill reads as if I just walked in off the street and was offered no discounts. I know also that sometimes it takes a couple bill cycles to get everything straight, but that requires me to pay a LOT of extra money in the hope ATT decides to refund it later. Why not show my proper rate plan from day 1? To get to my real questions: Should I start bugging support already? Is it better to walk into a store or talk to the super enthusiastic chat people? I'm not comfortable waiting for a 3 bills just hoping they decide to give me what I signed up for. The activation fees that were supposed to be waived are a topic for another day. I'm already feeling nervous about my decision to return to ATT from VZW prepaid. Thanks.