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mhs0461's profile

Contributor

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1 Message

Tuesday, September 30th, 2014 9:22 PM

Feel very deceived

We had completed our 2 year contract with AT&T. After the hype, I decided to upgrade both my wife's and my phone to the new iPhone 6 on our existing account.

 

We were given the option to upgrade by either the routine method (2-year contract) or to some new plan "AT&T NextSM" which has you doing installment payments on the full retail amount.

 

Looking at it simply:

Pay $299.99 per phone and stay with AT&T for 2 more years -or-

Pay an installment of $31.25 for 24 months (total of $750)

 

So hey, who wouldn't go with the 2 year contact?

 

As I'm going through the screens to order 2nd the phone, I received a message saying that I would lose my $25 Data sharing discount on the second phone. 

 

After activating both lines, I recieve a text message saying that I would lose my $25 discount on my first phone.

 

Now my service is going to cost $50 more per month.

 

Well that changes everything.  

 

I search the website to find http://www.att.com/planchange saying I had 14 days to convert over to the AT&T NextSM plan.

 

But after a visit to 2 stores (one retail, one corporate) and two long to calls to customer (total wait time 2 hours), no one knows how to switch over my already activated phones from the 2 year contract.

 

My only option is to send back the phones (deactivate) and reorder (reactivate) under the AT&T NextSM plan.

 

Since my old phones are already sold and would expect to get hit with de-activation & re-activation charges, and cant really go without cell phones with the sendback and reshipping I find myself having to accept the fact that my bill in going up $50 per month.

 

I feel very decieved when a company place a steep discount on service and fails to adequately inform me of the discount removal until after I've already made a 2 year commitment.   

 

Scholar

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124 Messages

10 years ago

It's actually in fine print all over the portions of the website where they talk about NEXT. The mobile share plan is not a 2 year contract and the only way to upgrade with it is if you use NEXT, buy the phone at full price up front, or buy a used/unlocked phone from another source and put it on your line. You buy a subsidized phone, you lose the discount, and your line goes back up to $40 a month, like numerous older plans.

ACE - Expert

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14.3K Messages

10 years ago


@mhs0461 wrote:

We had completed our 2 year contract with AT&T. After the hype, I decided to upgrade both my wife's and my phone to the new iPhone 6 on our existing account.

 

We were given the option to upgrade by either the routine method (2-year contract) or to some new plan "AT&T NextSM" which has you doing installment payments on the full retail amount.

 

Looking at it simply:

Pay $299.99 per phone and stay with AT&T for 2 more years -or-

Pay an installment of $31.25 for 24 months (total of $750)

 

So hey, who wouldn't go with the 2 year contact?

 

As I'm going through the screens to order 2nd the phone, I received a message saying that I would lose my $25 Data sharing discount on the second phone. 

 

After activating both lines, I recieve a text message saying that I would lose my $25 discount on my first phone.

 

Now my service is going to cost $50 more per month.

 

Well that changes everything.  

 

I search the website to find http://www.att.com/planchange saying I had 14 days to convert over to the AT&T NextSM plan.

 

But after a visit to 2 stores (one retail, one corporate) and two long to calls to customer (total wait time 2 hours), no one knows how to switch over my already activated phones from the 2 year contract.

 

My only option is to send back the phones (deactivate) and reorder (reactivate) under the AT&T NextSM plan.

 

Since my old phones are already sold and would expect to get hit with de-activation & re-activation charges, and cant really go without cell phones with the sendback and reshipping I find myself having to accept the fact that my bill in going up $50 per month.

 

I feel very decieved when a company place a steep discount on service and fails to adequately inform me of the discount removal until after I've already made a 2 year commitment.   

 


I would recommend you send a private message to AT&T Customer Care using the link below. They should be able to get you in touch with someone to switch you over to Next.

https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Contributor

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3 Messages

10 years ago

I am in a similar situation and am very frustrated that the offer a family plan, and then take away the "discount" if I want to upgrade with the 2 year contract like I've ALWAYS done.  I am NOT a happy customer right now.

Teacher

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30 Messages

10 years ago

I have to agree when the different purchase options pop up it does say about losing the $25 credit if you purchase the phone on contract instead of on the Next Plan. In actually what looks like a great deal (buying on contract) ends up costing more over the length of the 2. Years due to the monthly access fee being $40 rather than the $15 when buying on the Next Plan
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