Announcements
You Could WIN A Year Of Wireless Service – Learn More!

Contributor

 • 

3 Messages

Mon, Oct 8, 2018 1:46 PM

Fee increases and plan changes without notice or approval

Am I the only one who has been getting zapped by AT&T?

My July/2018 bill showed that AT&T had suddenly upped my plan to the next higher level, increasing my monthly bill by almost $7. Unbelievable! Shouldn't I have a say in what plan I want?

It took a few calls to get it straightened out (refunded and changed back). At first, they only refunded the $5 plan increase but, NOT the increase in fees/taxes caused by the change in plans.

Then I noticed that the "Administrative" fees were increased in April/2018 (from $0.76 to $1.26), OVER 66%, WHOA !!

AND, increased AGAIN in July/2018 ((from $1.26 to $1.99), Nearly 60%. WHAT is going on?!!

Anyone else seeing such fine, above board, service?

 

Responses

Accepted Solution

Official Solution

sandblaster

ACE - Expert

 • 

34K Messages

2 years ago

Yes, the admin fee was increased twice in the last few months. This was done for everyone, regardless of plan. You must be on a Mobile Share Advantage plan. They did not move you to the next higher plan. It was a price increase. What they did was raise the price of everyone’s plan and doubled their data to justify the increase. The price increase is not optional. You were notified of all of those increases on your bill.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

3 Messages

2 years ago

You must work for AT&T. I'll send you a sympathy card.

There WAS a plan change. I DID get it changed back. The rate WAS changed
back to the original. I DID get the refunds.

And, the fee INCREASES are ridiculous.

Didn't President Trump's tax plan cut a lot of taxes for AT&T? I guess that
was not enough.
sandblaster

ACE - Expert

 • 

34K Messages

2 years ago

I do not work for ATT. You might want to look at what plan you are on now. As I said, the price increase for Mobile Share Advantage was not optional. When you called to complain, they probably moved you to a Mobile Share Flex plan. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
MicCheck

ACE - Expert

 • 

8.6K Messages

2 years ago


@Chaverny wrote:
You must work for AT&T. I'll send you a sympathy card.

There WAS a plan change. I DID get it changed back. The rate WAS changed
back to the original. I DID get the refunds.

And, the fee INCREASES are ridiculous.

Didn't President Trump's tax plan cut a lot of taxes for AT&T? I guess that
was not enough.

What plan were you on before?

 

What plan were you changed to?

 

What plan are you on now?

 

No one likes fee increases...ever. I think we've all wished you would have filled up before work after noticing gas jumped 10 cents a gallon by that afternoon. But, they're part of life. If we think they are unwarranted, we can always shop elsewhere. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.