Father Passed Away, anyone have success getting bills cleared?
My father had an ATT cell phone and had a TV package. My younger brother (25 at the time) shared a line with my dad's account. Our dad had a heart attack in early April and was in the ICU unresponsive and ended up passing at the end of April.
My brother went into a store in Mid-May and figure out what he needed to do with his number since it was tied to my father’s account. He told them my father passed and I guess they recommended he just get a new number and just cancel the old account that had my dad's and his numbers on it. He told me he took care of it and it was cancelled. Well, AT&T bills just keep coming. So I went into a physical store on July 12th. I took the bills and death certificate with me. The worker tried his best to help me by calling different departments. After almost TWO hours being bounced all around. We got one person to admit they saw the "request" to cancel in May, but hadn't actually done so. While on the phone they went ahead and cancelled to the MAY date only.
This really blew my mind they were not willing to 1) take the cancellation date to his date of death 2) Be a little compassionate and simply wipe his debt considering he had been in the hospital a good period of time unconscious. Not a top priority of ours at the time to deal with phone and TV while in there.