New Member
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4 Messages
Extremely high International data charges
Hi,
I resently went to Europe for a cruise. I have the international Day Pass, yet I was charged $407 for Data use. I did not go over the limit of Data that I have on my plan. When I got into our first port of call, I turned my phone on and I recived a text from AT&T saying I had hit $100 in data usage. This was interesting since I had set my phone to airplane mode before we left port. I had used my phone in the cruise terminal before we got on the ship and while it was still docked.
I called the number an the rep said that I had been using Celluar at sea. I told her that I only used my phone while in port in the countries we visited.
Celluar at sea is not suppose to kick in until the ship is 2 miles out of port. My phone was alway in airplane mode by the time the ship left the dock. All of the countries we were in are covered in the international day pass. She said she would have her manager call me back. I never got a call back.
Any help or suggestions would be helpful.
Thanks
sandblaster
ACE - Expert
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64.7K Messages
4 years ago
There is no way you would get data charges from Cellular at Sea unless your phone conhected to Cellular at Sea. At $6/mb, it does not take long to run up a huge bill. You may have thought you were in airplane mode but apparently not. Sorry but I’ve got no suggestions for you. You might get some of that credited but very unlikely they will excuse all the charges.
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formerlyknownas
ACE - Sage
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117.1K Messages
4 years ago
Data is not posted on your account in real time. Data posted at 8:35 PM was used any time in the 72 hours prior to when it was posted.
Only Calls and Text are posted with real time.
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