Extreme Overage Charges
I changed a plan 2 weeks ago. They did not inform me that they refused to back date it to the beginning of the bill cycle. I was clueless that I was going to have a $255 overage fee on an unlimited tablet. I have called in. I have been transferred to multiple people in multiple departments. I am currently on the call with collections and it is dead air. No one has come back on at all. May I please have some advice? Is there someone that can actually help me?