Contributor
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3 Messages
Extreme data usage
I have been an AT&T customer since 2008. I have 8 lines and have always been extremely satisfied with my service until December 2014. I started receiving bills that were between $800-1200 monthly. Usually they would be in the $350-500 range. Every time I question the charges, they tell me it's data overages. I upgraded from a 40g to a 100g plan and was told it was impossible to go over. Well, the next month I still had overages. I have taken the phones away from my kids and it STILL happens. I'm desperate for help. My phone bill exceeds my house payment and it seems like no one at AT&T cares. I'm so frustrated about about to switch providers.
kdfederer
ACE - Expert
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13.1K Messages
9 years ago
On most smartphones, through the settings menu, you can see which apps are using cellular data and how much each is using. On some brands, you can even turn off cellular data for the certains apps so that they will only use wifi.
Check those apps and see where you data is being used and why it is not being used on wifi.
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jane697
Scholar
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397 Messages
9 years ago
If you're still having massive data overages even after having taken the phones away from your kids, then logic would dictate that the source of the overage is on one or more of the lines/phones that are not being used by your kids; you should be able to glean from your phone bill (either paper and/or online) as to which line(s) are the biggest data consumers (it won't tell you exactly what was responsible for the data consumption), then go from there.
Most common possible culprits are frequent/constant online video streaming (e.g., Netflix, YouTube), iOS and/or app updates done over cellular, abnormal email message download/retrieval behavior.
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STEELER4356
Contributor
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3 Messages
9 years ago
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formerlyknownas
ACE - Sage
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117K Messages
9 years ago
Your bill would show which line or lines is using excessive data.
Please look at the bill to determine which line or lines and then that phone or phones to see what is using the large amounts of data.
Once you have that information, then we can look at how to fix the problem.
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MR_SMiT
ACE - Professor
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1.8K Messages
9 years ago
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MR_SMiT
ACE - Professor
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1.8K Messages
9 years ago
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STEELER4356
Contributor
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3 Messages
9 years ago
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