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C

New Member

 • 

3 Messages

Monday, December 14th, 2020 10:03 PM

extended payment arrangement

Regardless whether I use the computer or the myatt app, when I attempt to set up an extended payment arrangement from the page:  
https://www.att.com/my/#/makePayment/arrangeLatePayment
it will not allow the transaction to go through.

The error message I receive is:

"We are unable to process your transaction at this time. You may wish to confirm the information you entered and resubmit.(PMT1401)"

I have also tried to phone, but this option does not appear to exist when phoning.


Please advise.

Thanks,

Charley

Accepted Solution

Official Solution

Former Employee

 • 

32.9K Messages

3 years ago

Pretty sure that means you are past due already. Payment arrangements need to be made before past due

New Member

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3 Messages

3 years ago

Thanks so much for your response.  Is there no recourse to work out payment arrangements for a past due account?

Former Employee

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32.9K Messages

3 years ago

Sorry no. You can call but I wouldn’t expect any recourse

New Member

 • 

3 Messages

3 years ago

Thanks again for your kind and prompt responses. :)

CH

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