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Tutor

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5 Messages

Fri, Jan 4, 2019 2:32 AM

Explanation cost of fee

I am living in United States of America,I am not sure type of account,I found nothing on my online account,what i know is combined plan internet and wireless.My question is there are multiple fees looks similar but have different charges. 

Eg. Between AT&T Unlimited &More(SM) Multi Line ,  Access for iPhone 4G LTE w/VVM,and   ,Access for iPhone 4G LTE w/VV. Nothing was explained during starting the service.

      

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Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

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112.9K Messages

a year ago

Hello @TWrufael, allow us to lend a helping hand. AT&T unlimited and more would be the type of plan that you're on. An access fee is a charge applied to all lines on the account to access the service plan. Check out this support article on Understanding your first bill for more information. Thanks for reaching out to us.

 

Makaela, AT&T Community Specialist.

 

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Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

 • 

112.9K Messages

a year ago

Hi, @TWrufael,

 

We hope we were a help to you on this. If you have any other questions or concerns, don't hesitate to reach out to us.

 

James, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

a year ago

       Thank you so much, I understood very well, initially I went to the local store just to buy my new iphone, I didn’t explore type of plans that AT&T has either the service representative explained it, now I learned that my plan has, TV channels, and high data speed, for me they are not priority because of financial constraints that I am facing, so I prefer a prepaid plan which looks affordable, what I want to know is that, how long should I stay with my first plan before changing to the new plan ? Is there any restriction that prevents me from changing my plan at this early stage? As my 1st bill due on Jan, 05 2019.

Brand User
ATTHelp

Administrator

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112.9K Messages

a year ago

Hello @TWrufael,

 

We'd be happy to help but need some clarification. When you state you would like to change your plan, are you looking to stay on a Postpaid plan option or are you looking to switch to Prepaid? 

 

We look forward to hearing from you!

 

Bobbie, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

a year ago

Thank you so much for fast response,I want to continue as Postpaid plan as fare as no additional fees,but I don`t  want   unlimited and more type of plan which is affecting my financial capability. 

Brand User
ATTHelp

Administrator

 • 

112.9K Messages

a year ago

Hi, @TWrufael,

 

You said you have a combined bill, correct? It can take up to two to three billing cycles for their combined bill discount to kick in. If you change your wireless plan now, you may incur prorated charges. You may want to wait until seeing the February or March bill before making any changes.

 

James, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

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72.1K Messages

a year ago

@TWrufael

If you are paying for a phone on installments, your entire balance would be required to move to prepaid service.  Prepaid is cheaper for single lines, significantly because phones must be paid for in full. 

 

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

a year ago

Thank you so much again for your invaluable help !!  

Contributor

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3 Messages

6 months ago

Explain "Access for Smartphone 4G LTE w/Visual VM" @ $25.00

and

"Mobile Share Value 3GB & 3GB Bonus w/Rollover" @ $40.00

on the same bill...... why the 2 separate charges? 

lizdance40

ACE - Sage

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72.1K Messages

6 months ago


@Camino64 wrote:

Explain "Access for Smartphone 4G LTE w/Visual VM" @ $25.00

     This is the individual charge for a device that is added to your plan. All postpaid plans our group plans so that you can add as many devices as you choose phones, tablets, smart watches. Each device has a different charge as you can see phones are $25. Tablets are 10, watches are 10.  If you were payin installments, the installments would show here.

and

"Mobile Share Value 3GB & 3GB Bonus w/Rollover" @ $40.00

    This is your shared data plan.

on the same bill...... why the 2 separate charges? 


AT&T still prices all of its postpaid plans à la cart. That means each device, and the data plan are separate charges.

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

6 months ago

Hmmmm..... expensive charging separately.  May have to switch to a tablet.  thanks for the info.

Contributor

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3 Messages

6 months ago

Just re-read that..... paying installments?  For a new phone?  He did receive a replacement phone upgrade due to damage with insurance.  That isn't an installment, tho, because it would say that.. He shouldn't be paying for the phone. This is just the phone itself on the plan.

lizdance40

ACE - Sage

 • 

72.1K Messages

6 months ago


@Camino64 wrote:

Just re-read that..... paying installments?  For a new phone?  He did receive a replacement phone upgrade due to damage with insurance.  That isn't an installment, tho, because it would say that.. He shouldn't be paying for the phone. This is just the phone itself on the plan.


As I wrote IF you were paying installments on a phone, it would show on the bill next to the line access for that device.  Also insurance Premium would show, but you did not write anything about an insurance charge. 

   Phones and tablets are not interchangeable, and you can’t have just a tablet on a 3 gig plan.  You would  have to put a tablet only on a data connect plan. Data connect has no talk or text, it’s prices lump sum like prepaid.  
  Kinda looks like you should have picked prepaid. 

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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