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New Member

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13 Messages

Tue, Jul 27, 2021 10:18 PM

Closed

Experian Boost does not recognize "Connect Tech" as a cell phone carrier, when you pay your bill with a credit card it no longer says AT&T

When you pay your AT&T bill now with a credit card instead of saying that the payment is for AT&T it says it is for "Connect Tech", that's ridiculous did you know that Experian boost does not recognize "Connect Tech" as a cell phone carrier? When you pay your AT&T bill with a credit card it should say that you paid AT&T not "Connect Tech"!! Whoever decided to use "Connect Tech" for AT&T customer credit card payment processing should be fired!! that's right they should lose their job. Customers who use Experian boost and who rely on the AT&T cell phone history payment history to prove and show that they pay their bills are now getting screwed by AT&T! Some (Edited per community guidelines) working for AT&T decided to switch to some credit card processing company called "connectech", and yes this includes if you call in and use the automated system it's integrated into AT&T corporate. Customers who formerly enjoyed credibility with Experian boost utilizing their AT&T cell phone payment history BE WARNED, Experian boost is going to drop that history like a bad habit and drop your credit score once they see "connect tech" on your credit card payment, instead of it saying AT&T like it use to in the past!! 

MicCheck

ACE - Expert

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12.4K Messages

1 year ago

You should contact the credit card company and let them know that they don't have ConnectTech coded to be show as a cell phone bill. That's who would need to make the update. 

I'm not sure why some customer's AT&T payment are through ConnectTech now, but it's not AT&T's job to worry about how credit card companies or Experian classify that payment. 

New Member

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13 Messages

1 year ago

It is absolutely AT&T responsibility to show their name on a bill when you pay it! Don't be a fooled, obviously I have already worked with Experian boost regarding this and they agree completely it is AT&T s responsibility! Do some due diligence do your homework!

GLIMMERMAN76

ACE - Expert

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23.5K Messages

1 year ago

Yeah its a 3rd party processor so what is the big deal?  Its coded wrong well I am sorry that is on the CC you used and Experian.  It is Experians problem because they promote their own product.  Experian does business as something else also. 

New Member

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13 Messages

1 year ago

Don't run from the truth 😉

GLIMMERMAN76

ACE - Expert

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23.5K Messages

1 year ago

There is no truth.  Tons of big companies use 3rd party processing.

New Member

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13 Messages

1 year ago

If you don't want people to know what's happening at AT&T that's your prerogative😘

GLIMMERMAN76

ACE - Expert

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23.5K Messages

1 year ago

Att is a publicly traded company anyone can look at SEC filing and figure out what is going on.  

You are just a mad customer and your entitled to that.  

New Member

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13 Messages

1 year ago

You are entitled to your opinion as well as far as a mad customer that's subjective. I am well aware that they are a publicly traded company how much of their stock do you own?

GLIMMERMAN76

ACE - Expert

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23.5K Messages

1 year ago

I own no stock in ATT or any other cell provider..  I do own stock in Tech companies like Apple.

New Member

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13 Messages

1 year ago

👍 Apple!

investment forums might be a better suited for this part of the conversation 😆 ( not to divert from the point of the original post)

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