Contributor
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1 Message
Evil 3rd party Subscriptions!
Why isnt it illegal for these 3rd party companys to get your phone number and start slapping $9.99 charges on your bill? I think I finally got it blocked on my 3 lines so this will stop happening but how many people dont catch these charges? These companys must be making millions off unathorized charges on cell phones bills. I hope ATT is trying to get laws passed for this because it has to be expensive for them to constantly get customer service calls to remove these charges. I just wanted to climb up on my soap box! Hope noone is paying for these ridiculous charges! Good Luck
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kdfederer
ACE - Expert
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13.1K Messages
12 years ago
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jamileh
Former Community Manager
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5.2K Messages
12 years ago
Thanks for the feedback. These things can be extremely frustrating and is one of the reasons why I made a sticky post in this board about that topic.
I'm glad you were able to take care of it on your accounts!
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mizzouxc
Tutor
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3 Messages
12 years ago
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GEFIII
Contributor
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2 Messages
12 years ago
Is there a way to identify which applications are doing this before getting hit with subscription fees?
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jamileh
Former Community Manager
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5.2K Messages
12 years ago
The challenge is that these subscriptions come from text messages, not applications you install on your phone.
We are actively working to combat spammers but applying the purchase blocker as kdfederer suggested is the first defense and a great (FREE!) step you can take to prevent unwanted subscription charges.
Here's a link with more information: http://forums.att.com/t5/Wireless-Billing/3rd-Party-Subscriptions-amp-Purchase-Blocker/td-p/3095123
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GEFIII
Contributor
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2 Messages
12 years ago
Thanks! Any info would be great. I had this happen to me yesterday. My concern is that a large HMO I work for recently purchased a bunch of iPhones and iPads. I'm sure that what happened to me is likely to happen to someone else in our company, but they probably won't notice it since they never see the bills. Anything I can do to proactively block these applications or to educate our user base would save a lot of headaches down the road.
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jamileh
Former Community Manager
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5.2K Messages
12 years ago
Happy to help and welcome to our community. 🙂
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user2212
Tutor
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2 Messages
12 years ago
My AT&T phone bill shows a monthly charge of $9.99 for Words/Definitions ale, provider: Mobile Plus, Inc.
Why is their not a Federal investigation into Mobile Plus, Inc.?
I have never sent or received a text from them or accepted any subscriptions.
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youngjm
Master
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7.1K Messages
12 years ago
Not really sure but call ATT and get that amount creditd back and get the service blocked from your account.
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the_real_seebs
Teacher
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5 Messages
12 years ago
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