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xrayekaye's profile

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Saturday, March 4th, 2023 2:40 PM

Equipment charges & missing trade in

I was promised by “in home expert” who sold me AT&T phone service that my phones were free. I traded in my existing iPhone . I have been charged equipment fees since day one & AT&T says they have no record of a trade in from me. After a month of me contacting AT& T about this they said, not their problem, rep who signed me up is contractor & his company must have had a promotion so it is my responsibility to get THEM to honor that promotion & notify AT&T of my trade in as well. Supervisor with contract company says he will look into it. Now will not return my calls! So shady!

Community Support

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231.4K Messages

1 year ago

Hello xrayekaye, we're here to help with equipment charges and missing trade in promotion.

We understand the impact of not receiving what was promised. Let's meet in a Direct Message, so that we can review your account. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

Looking forward to speaking with you.

Carlton, AT&T Community specialist
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