Equipment Billing Issue
i upgraded and added a line of service to get a promo of the iphone for 11 a month. Nothing told me i had to be on a certain plan when i activated and the online system offered me the phone for 11 dollars. When the first bill dropped the equipment discount was not there so i chatted with a care rep who checked the promo said it was good and would take 2 to 3 billing cycles and i would get it credited back to date of activation. All of this is noted in the account i am sure. Well the 3rd bill dropped and still no discount i called and was told i had to change my rate plan and was offered $100 credit for the problem when i escalated to a supervisor i got the rudest chat i ever had and she offered me nothing not even the $100 the rep offered. While i know i am an employee i am also a customer and should be treated as such and we are eligible for equipment promos and i am now losing about $300 on the line because the system and a care rep did the wrong thing. i escalated further and said i would get a call back someone just called while i was on the other line and just said i would have to change my plan to get the promo????? no call back number no sorry you were told wrong information and no compensation for all of the wrong information. is this seriously how we treat our customers?