Enough with the Deceptive Pricing Practices
I have been with ATT for years (more than a decade) but I am biting the bullet and switching to T-Mobile at the end of this month. I have been duped one too many times on promises to provide credits, change plans, etc. In just the last couple of months I have over paid almost $300, promised credits to set the record straight and then have to go round and round again the next month never to get any resolution. The agents "can't see" or "hear" (why bother recording?) past conversations or online chats. I know someone that used to work for ATT and they were actually trained to be evasive and confusing to customers so they'd eventually just give up. Well, their tactics have worked on me. It is a scam and a joke to the point that I know I am going to lose the benefit of yet another BOGO phone (I had to fight for those credits every month too) but will be so happy to be rid of the poor customer service and deceptive pricing practices.