I enrolled for the employer discount way back in December of 2012 when I was adding my son's phone to my account. I brought in all necessary paperwork and submitted to our AT&T Store here in Norwich,NY. I never received my discount and went back to the store 3 months later and again submitted all paperwork required. Again after 3 months...no discount. This time I phoned AT&T directly to lodge a formal complaint and was told that I must make complaint with the local store. I did this and AGAIN submitted my pay stubs and all required paperwork. I STILL have NOT received my employer discount.
I am sick of dealing with the incompetent store reps. here in Norwich and am going to file a small claims court complaint. I was promised a 20% discount for working at a not for profit and serving those less fortunate in our community and in fact actually provided Christmas gifts to our ATT Store Rep., Cassie *** 2 years in a row. She received gifts, gift cards, food, clothing and toys for herself and family. Cassie is also the rep. who supposedly has been securing my discount all this time. While I like Cassie, I am sick of dealing with the incompetent store reps. here in Norwich and am going to file a complaint as I feel as though the store reps. tell me anything they think will alleviate this complaint and get me off their backs. They do not return my calls as they say they will and do not contact me re: the status of my account.
I pay a LOT of money to C each month, more than I can afford due to not for profit pay and having my son on the account. I can no longer afford this as we are being hit with funding cuts in several of the Catholic Charities of Chenango County (CC of CC)programs. I am the Director of the Supported Housing Program at CC of CC which assists those with Mental illnesses to remain in safe and stable housing before that I worked 10.5 years as the lead advocate in CC of CC's Crime Victims Program assisting those in Domestic violence and those who have been victimized via any crime. I have been a Human Services provider for almost 20 years helping many people in our community. I am not looking for a pat on the back but do expect that someone will see that I receive the discount due to me. That discount should be retroactive from the day I first applied. I am writing this to give I am sick of dealing with the incompetent store reps. here in Norwich and am going to file a complaint. I am writing this to you so that you might be able to address and resolve this issue before I do feel pressed.
Thank you for listening and I will appreciate any assistance you are able to give me. Contact me by phone at: *** or by email address above.
My AT&T account number is:
Supported Housing Program
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