early termination fees
I had been an ATT customer for 19 years, until recently when I had so many issues with the billing that I cancelled service. The biggest dissatisfaction had to do with an unauthorized ACH transaction using my saved checking account on Thanksgaiving Day. I felt vulnerable after that and decided to call it quits. Now I get the final bill and it is loaded with multiple cancellation charges and re-starts of service, after the termination date. On top of all this, I have called the customer service dept 4 times, and each time the put me on hold, for 13-15 minutes before the land line going dead. Then when I call back, I have to explain everything all over, only to have them put me on hold for another 15 minutes, and then transfer me to the start up voice sequence. Is there anyway to speak with an understanding management person who can explain the bill duplications???
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