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Wed, Nov 20, 2019 4:12 AM

Double Charge on ATT Unlimited Extra plan

2 Active lines that was recently upgraded from a Grandfathered Data plan to the new Unlimited Extra plan.

During plan upgrade -- added 3rd Line for a promo.

Phone arrived 4 days later -- decided to cancel 3rd line. And ship phone back.


-Changed mind again and decided I wanted the 3rd line after all - Signed up Online (for in Store Pickup) - activated -- but noticed after new phone plan was added to account.  My account showed two separate Unlimited Extra plans.



How do I migrate 3rd line back to first "Unlimited Extra" plan and get rid of the 2nd Unlimited Extra plan?

I received an estimate from AT&T and its charging me twice for Unlimited Extra - when they should be all in the same plan.


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Accepted Solution

Brand User



107.6K Messages

2 months ago

Thanks for your patience, @JoeM143. We apologize for the delay in responding.

We know when it comes to billing matters you need an answer quickly, so we recommend contacting us via chat for faster service. Simply launch the link, then scroll down to the chat live option for immediate support.

We always want to help in forums, but there can be a delay and don't want you to have to wait. Please let us know if you have any other questions.

Kenneth, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.