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8 Messages

Thu, Oct 18, 2018 1:17 PM

Does WiFi Calling Use Minutes ?

I have an iPhone & am on Consumer Cellular in the USA with a 250 minute talk plan. My carrier is AT&T. When I use WiFi calling am I using talk minutes? It would appear that I am.  Thanks!  Bob

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sandblaster

ACE - Expert

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42.1K Messages

2 years ago

Yes. WiFi calling means you are connected to the carrier’s network through WiFi instead of a cell tower but you are still using the cellular network. Therefore, your calls still use minutes. There is a difference between WiFi calling and calls over WiFi. FaceTime is an example of a call over WiFi. FaceTime calls do not use minutes because they do not use the cellular voice network.

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Tutor

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8 Messages

2 years ago

Sandblaster, 

Thanks. I guess it depends on what carrier one uses. I read that Sprint does not charge against minutes for WiFi calling but T-Mobile does. I could not find what the AT&T policy was.  I had assumed that they were free.  You are listed as ACE Expert. Is that a forum designation based on your # of posts or are you an AT&T employee?  Thanks!   

gr8sho

ACE - Professor

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2.1K Messages

2 years ago

@BobbyC777

And furthermore, if you were already paying for a service like Vonage or Magicjack just to name a few, the apps for those could be used to make Wifi calls as well.  If you were to use a VoIP service off of wifi, it would consume whatever data usage you were paying for, so it's a tricky game to play.

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Tutor

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8 Messages

2 years ago

gr8sho -

 

Thanks - my head is spinning!

 

-b

sandblaster

ACE - Expert

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42.1K Messages

2 years ago

@BobbyC777 I do not work for ATT. ATT employees are clearly marked. The “expert” designation is assigned by the forum based on number of posts, just as your “contributor” was. Where did you read Sprint does not charge minutes, I find that hard to believe. Of course, most plans have unlimited minutes so in most cases, it does not matter. As far as whether minutes are counted or not, it is not ATT’s policy that matters, in your case it is Consumer Cellular. ATT may be providing the network, but Consumar Cellular handles all of your billing, including whether or not they count minutes on WiFi calls.

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lizdance40

ACE - Sage

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78K Messages

2 years ago

Scroll to the detailed information at the bottom.

https://www.att.com/shop/wireless/features/wifi-calling.html

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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Tutor

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8 Messages

2 years ago

I read about Sprint not charging minutes on their website. Here is a
snippet:

Wi-Fi Calling calls do not count against any minute limits on your Sprint
plan. With Wi-Fi Calling, you can still use the internet and apps while on
an active call.

https://www.sprint.com/en/support/solutions/services/faqs-about-wi-fi-calling.html

Perhaps if someone was using a MVNO with Sprint as the underlying carrier
they might be charged?

Fairly academic about the minutes but I just wanted to understand what was
happening.
Good forum here with a lot of knowledgeable people and good response time.

Thanks!

Tutor

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8 Messages

2 years ago

I read about Sprint not charging for minutes on their website. Here is a snippet:

 

Wi-Fi Calling calls do not count against any minute limits on your Sprint plan. With Wi-Fi Calling, you can still use the internet and apps while on an active call.

 

https://www.sprint.com/en/support/solutions/services/faqs-about-wi-fi-calling.html

 

If someone was using an MVNO with Sprint as the underlying carrier then perhaps they would be charged.

 

Great forum here with lots of knowledgeable people and good response time.

 

The minutes issue is not a huge one for me - more wanting to understand the plan as I was surprised to see WiFi Calling minutes showing up on my usage.

 

Thanks!

gr8sho

ACE - Professor

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2.1K Messages

2 years ago

@BobbyC777

The other thing to point out is ATT is very strict about allowing use of value added features like wifi calling.  For instance, you can't buy an Android device on Amazon, bring it to ATT and expect wifi calling to be activated for you.  This doesn't happen for iPhones.  Other carries do not impose such restrictions is my understanding.  Does Consumer Cellular allow choice of carrier to use?

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Tutor

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8 Messages

2 years ago

Consumer Cellular allows use of either AT&T or T-Mobile.  They choose but if you don't like their choice they will send you a SIM card for the other.

Tutor

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8 Messages

2 years ago

@lizdance40 -

 

Thanks for the link. I had seen it in my research and found it helpful. But one line in there threw me off:

 

• You can make calls to domestic numbers and receive calls with no additional charge and no impact on voice call airtime usage.

 

I read that to mean that no minutes charge.  It probably mean no additional impact on airtime usage.

 

(Sorry if this is a double-reply - sometimes when I hit reply it seems to do nothing but it actually took it. Still learning this forum.)

gr8sho

ACE - Professor

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2.1K Messages

2 years ago

And both ATT and TMobile charge for minutes using wifi calling, is that right?

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Tutor

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8 Messages

2 years ago

@gr8sho

 

Yes, my understanding is that both AT&T & T-Mobile charge for minutes. But one responder pointed out that in my case, since I have a MVNO (Consumer Cellular) & not dealing directly with the carrier, it is really Consumer Cellular who is charging the minutes. For $5 more a month I can get unlimited minutes so not a deal breaker.

lizdance40

ACE - Sage

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78K Messages

2 years ago


@BobbyC777 wrote:

@lizdance40 -

 

Thanks for the link. I had seen it in my research and found it helpful. But one line in there threw me off:

 

• You can make calls to domestic numbers and receive calls with no additional charge and no impact on voice call airtime usage.

 What they mean is as long as you use Wifi calling you are using AT&T, and your plan restrictions apply.  Specifically related to calls while out of the USA.  There is no long distance or roaming if you use Wifi calling to call the USA.  

I read that to mean that no minutes charge.  It probably mean no additional impact on airtime usage.

Correct, “no additional “.  

(Sorry if this is a double-reply - sometimes when I hit reply it seems to do nothing but it actually took it. Still learning this forum.)

It’s cool, no worries.  😉


 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
gr8sho

ACE - Professor

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2.1K Messages

2 years ago


@BobbyC777 wrote:

@gr8sho

 

Yes, my understanding is that both AT&T & T-Mobile charge for minutes. But one responder pointed out that in my case, since I have a MVNO (Consumer Cellular) & not dealing directly with the carrier, it is really Consumer Cellular who is charging the minutes. For $5 more a month I can get unlimited minutes so not a deal breaker.


Of course, good point. WiFi calling to me is more about allowing use of wireless at home since AT&T service is sub-marginal. It would really be just as easy to use my magicjack line and in some ways better.  I'm about ready to launch into a tirade about WiFi calling switching off here at home in the middle of a call, and then subsequently having the call drop .

 

IIRC, about a decade ago all mobile plans of the day dealt with timed voice calling and had unlimited data, and now it's upside down .   😯

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