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J

New Member

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3 Messages

Friday, April 17th, 2020 12:36 PM

Does simply signing up for an installment agreement start a service plan?

I will likely cancel before the 30 months are up on monthly phone installments. I am ok paying off the device at that time, but do not want an early termination fee. I am an existing customer and this would be a device upgrade. I do not see any mention of a commitment in the cart so I assume there is none, otherwise this would be quite predatory. The monthly installment * 30 months = the full device price and I am not being offered any discount on service from what I currently pay.

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

4 years ago

Not sure what you mean. You can’t start an installment plan unless you have a service plan and since you are already a customer, you have a plan. I’m guessing you mean service agreement as in 2 year contract. No, an installment plan does not incur a service agreement.

New Member

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3 Messages

Yes, that is exactly what I mean. I assume that when my first phone was paid off I moved to a monthly service plan as explained in the terms of service. I don’t want that to be extended to a 12 or 24 month contract on service when I am only looking for a new phone, same service.

From reading the two terms, it looks like I will only be responsible for the remaining phone balance if I cancel early, correct?

ACE - Expert

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64.7K Messages

Correct, your only obligation is to pay off the phone.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

Thanks for your quick advice!

ACE - Expert

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14.2K Messages

4 years ago

You are correct; there is no commitment/contract other than the installment plan. You can cancel anytime and pay only the remaining installments and the FULL last cycle of service.

ACE - Sage

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117K Messages

4 years ago

I will only add that AT&T, just like other carriers ( Verizon, T-Mobile, Sprint, Etc) does not prorate your final month service.
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