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New Member

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5 Messages

Wed, Dec 16, 2020 2:56 PM

Difficult to locate anyone to speak to

As a customer, I am directed to where to select to "contact us", however when "contact us" is selected, the customer must go through a rat race to find a phone #.   This is horrible customer service!!!!   The least you can do is provide a direct number.  It appears that AT& T make speaking to Rep difficult in hopes of forcing customers into keeping their service.   

Constructive

Employee

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23.5K Messages

10 m ago

 800.288.2020

lizdance40

ACE - Sage

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89.1K Messages

10 m ago

When you click on the contact us link you then have to select your product, whether it's TV, internet, prepaid service or mobile Wireless.

There has been a very full page of online options to get help because calling AT&T when they are reduced staff means a long wait time on the phone.

At the bottom of the page is the option to chat or call. When you select call there is a long list of phone numbers as shown here. 

Did you think to look in your contact list on your phone? On your phone your contact list shows all of your AT&T contacts including 611, and the number to call AT&T if you are outside the country.  The * numbers to pay or get your data totals.  Etc
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