New Member
•
5 Messages
Difficult to locate anyone to speak to
As a customer, I am directed to where to select to "contact us", however when "contact us" is selected, the customer must go through a rat race to find a phone #. This is horrible customer service!!!! The least you can do is provide a direct number. It appears that AT& T make speaking to Rep difficult in hopes of forcing customers into keeping their service.
Constructive
Former Employee
•
31.4K Messages
2 years ago
800.288.2020
0
0
formerlyknownas
ACE - Sage
•
107.3K Messages
2 years ago
When you click on the contact us link you then have to select your product, whether it's TV, internet, prepaid service or mobile Wireless.
There has been a very full page of online options to get help because calling AT&T when they are reduced staff means a long wait time on the phone.
At the bottom of the page is the option to chat or call. When you select call there is a long list of phone numbers as shown here.
0
0