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Watsonjlw1's profile

Tutor

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7 Messages

Wednesday, May 17th, 2017 2:52 PM

Deception

Ok now that I've calmed down, let's discuss AT&T. I took my hotspot to the local store because it was saying no battery. The guy simply took the back off and the battery came on. I was happy. Then he says I can save you money and you will have unlimited wifi and data. Ok sounds good. From $212.00 to $163.00 he says. New program they rolled out. Takes about 2 months of billing to kick in. I get free HBO and a $25.00 credit because I have Directv. Well I just got my bill. It was $425.00. So of course, calling AT&T takes forever finally get a person and he tells me "I've been hearing this a lot". Fix my bill!!!! So he and his supervisor decide, I would get a $130.00 credit NEXT month. But since I used the high speed wifi I need to pay for it! So this months bill is $295.00 instead of $425.00. I still don't feel all warm and fuzz, AT&T? Also today, I went in to pay a split payment. It took the $425.00 and the $150.00 I was trying to pay on my account!

Tutor

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7 Messages

6 years ago

On page 2 of this thread an att response was that it was my responsibility to backdate my account during a plan change. Her answer was you must, must, must make sure your account is backdated. I do know there is no way I could do it.The salesman who changed my account should have done his job better.
Gary L

ACE - Expert

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16.1K Messages

6 years ago

@Watsonjlw1 wrote:
On page 2 of this thread an att response was that it was my responsibility to backdate my account during a plan change. Her answer was you must, must, must make sure your account is backdated. I do know there is no way I could do it.

Until semi-recently, I believe you could do it yourself. So I can see why there would be confusion.

 

The salesman who changed my account should have done his job better.

In some cases you don't want it backdated.

 

 

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