Watsonjlw1's profile

Tutor

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7 Messages

Wed, May 17, 2017 2:52 PM

Deception

Ok now that I've calmed down, let's discuss AT&T. I took my hotspot to the local store because it was saying no battery. The guy simply took the back off and the battery came on. I was happy. Then he says I can save you money and you will have unlimited wifi and data. Ok sounds good. From $212.00 to $163.00 he says. New program they rolled out. Takes about 2 months of billing to kick in. I get free HBO and a $25.00 credit because I have Directv. Well I just got my bill. It was $425.00. So of course, calling AT&T takes forever finally get a person and he tells me "I've been hearing this a lot". Fix my bill!!!! So he and his supervisor decide, I would get a $130.00 credit NEXT month. But since I used the high speed wifi I need to pay for it! So this months bill is $295.00 instead of $425.00. I still don't feel all warm and fuzz, AT&T? Also today, I went in to pay a split payment. It took the $425.00 and the $150.00 I was trying to pay on my account!

ACE - Sage

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92.2K Messages

5 y ago

If you changed your plan, you must, must MUST make sure it is back dated as the default is to start with the next bill cycle.    Even if you set it start immediately you can have overage for the part of the month still on the metered plan.  

 

Gary L

ACE - Expert

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15.8K Messages

5 y ago

@Watsonjlw1 It's hard to help with numbers when we don't know how many lines you have or what Unlimited plan you have.

 

$163 makes no sense.

$165 would be 3 devices on unlimited plus, with the autopay discount. Plus taxes/fees. More if you have insurance or phone payments or other monthly services.

 

The $25 DirecTV discount is taken off the DIrecTV plan, not your phone plan.

 

 

Tutor

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7 Messages

5 y ago

How on earth would I know yo backdate anything in ATT system. Shouldn't your sales people be train to tell the truth and not lie to make a sale or commission or just lie to mess with people.? Thats a petty way to get out of something. I will never go to Att again without a printed contract/transaction to back up what I'm told!

ACE - Sage

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92.2K Messages

5 y ago

Here you go....   everything is printed for all to see.  You can get a direct plan comparison by logging in to your account and look at plans available.

 

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Tutor

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7 Messages

5 y ago

You did not answer the question.
Where does it give me access to backdate my account?
David606

Employee

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3.5K Messages

5 y ago

You can't backdate a plan on your own and no one makes commission off of a mere plan change, by the way. It's just a plan change.

 

The options are to make it effective on that day or at start of next cycle.

Gary L

ACE - Expert

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15.8K Messages

5 y ago


@David606 wrote:

You can't backdate a plan on your own and no one makes commission off of a mere plan change, by the way. It's just a plan change.

 

The options are to make it effective on that day or at start of next cycle.


They took that option away right, you used to be able to backdate?

 

They don't get points / commissions (or anything) for converting people to NEWER or UNLIMITED plans?  

No monthly minimums for conversions of plans?

 

Sure seems like they want to do this...

 

 

 

 

Gary L

ACE - Expert

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15.8K Messages

5 y ago


@Watsonjlw1 wrote:
How on earth would I know yo backdate anything in ATT system. Shouldn't your sales people be train to tell the truth and not lie to make a sale or commission or just lie to mess with people.? Thats a petty way to get out of something. I will never go to Att again without a printed contract/transaction to back up what I'm told!

All the plans, deals and offer details are available on-line. Be sure to save a copy as they change or disappear when the offer is over.

 

There is generally very little reason to go into a store.

 

 

Tutor

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7 Messages

5 y ago

On page 2 of this thread an att response was that it was my responsibility to backdate my account during a plan change. Her answer was you must, must, must make sure your account is backdated. I do know there is no way I could do it! The salesman who changed my account should have done his job!

ACE - Sage

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92.2K Messages

5 y ago

Yes.  And it can't be back dated after the bill is closed.  The ship has sailed on that.

 

Tutor

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7 Messages

5 y ago

On page 2 of this thread an att response was that it was my responsibility to backdate my account during a plan change. Her answer was you must, must, must make sure your account is backdated. I do know there is no way I could do it.The salesman who changed my account should have done his job better.
Gary L

ACE - Expert

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15.8K Messages

5 y ago

@Watsonjlw1 wrote:
On page 2 of this thread an att response was that it was my responsibility to backdate my account during a plan change. Her answer was you must, must, must make sure your account is backdated. I do know there is no way I could do it.

Until semi-recently, I believe you could do it yourself. So I can see why there would be confusion.

 

The salesman who changed my account should have done his job better.

In some cases you don't want it backdated.

 

 

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