Need help understanding your bill?
jody-b's profile

Teacher

 • 

14 Messages

Wednesday, June 19th, 2013 3:41 PM

Data usage unknown

Data usage problem:  Like others I have a problem with data usage several times normal on my ATT wireless Apple iPhone 4S.  I reviewed AT&T’s “Wireless Details” report for my phone number and discovered my phone was sending about 10000 KB of data at the exact same time each evening for a month.  Example daily transaction details from the AT&T report are “06/01  09:00 PM  phone  Internet/MEdia Net  Sent  10000 KB”

 

I believe the program initiating that activity contributes to uncontrolled data usage since I did not knowingly initiate it.

 

I asked AT&T for help in identifying the offending program but they were unable to help.

 

This issue was raised in another post to this forum “Mysterious midnight data usage” but not answered.

 

How can I identify the program on my phone that is triggering the offending transaction?

ACE - Sage

 • 

115.8K Messages

5 years ago

@Abd9810

It isn’t “resolved” because there isn’t anything to resolve.  Everything is working as it should. 

Not understanding how data is used and reported is not an not an indication of carrier conspiracy.  The FCC would crucify any carrier falsifying data reporting.  

Another thread with information:

https://forums.att.com/t5/Data-Messaging-Features-Internet/iPhone-consuming-excessive-data-overnight/m-p/5629532#M94129

   Much like a checking account, where checks written do not instantly deduct from your account, but the checks may clear overnight or days later, your data used on your phone takes 3to 72 hours to post to your ATT Account. 

   Your phone is an immediate meter of data use and the only place to see exactly what used your data.  

 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.