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New Member

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5 Messages

Wednesday, April 1st, 2020 12:21 AM

Data Overage Fees Waived for Passport Plan

My husband is in Guam and we have the Passport International Plan for his phone.

I called AT&T and was told that any data overages he has would be waived because of what AT&T is doing to help with Covid-19, but online it only says that only domestic wireless plan overage charges would be waived. So does this apply to the Passport International Plan?

Accepted Solution

Official Solution

Moderator

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1.3K Messages

4 years ago

@mariolima772,

We want to help our customers traveling in Guam, including military personnel, stay connected during this challenging time. On April 8, we waived Guam-based international roaming charges for AT&T Mobility accounts through April 30 and retroactively to April 1.

We have extended the waiver period to May 31. As a result, all calls placed by our customers to or from Guam will not incur international charges from April 1 through May 31.

More information can be found on: https://about.att.com/pages/COVID-19.html#consumers

Thanks!

The AT&T Community Team

ACE - Sage

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118.2K Messages

4 years ago

I trust the written information, not random CS call centers. You should expect overages if he exceeds his allotment

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