Contributor
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1 Message
Data Overage Charges Reversal Request - Any Help?
Usually before I travel outside the US, I suspend my services till my return.
This time I had to go unplanned. along with that the following mistakes
- Even-though made sure Cellular data is off, never payed any attention to cellular data options(roaming off or on). mistake 1
- Most of my trip was silent(no calls or texts). In order to check if there are any texts or missed calls, I turned on cellular data without paying attention to data roaming settings and wifi settings. All of a sudden received bunch of imessages and whatsapps. mistake 2
- I thought I will be charged per International day pass/international passport and forgot to contact ATT customrecare upon arrival. mistake 3
Today when my bill is generated, I got shocked to see $267 for overage charges for 133MB Roaming Data usage.
I immediately contacted ATT chat and the specialist,Alejandro, is so kind to help me in adjusting $67. He even tried to put request for more adjustments but the system did not allow him. He is supportive to all my persistence.
But still $200 is a high spend for me and it happened just because of my sheer negligence.
I believe there will be some expert decisions or right people who can guide with appropriate escalation process.
Please help me save some costs and wish others to be more careful and not make same mistakes
Gary L
ACE - Expert
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16.1K Messages
5 years ago
Once the bill is generated, I'm not sure I've heard many success stories of international fixing.
Keep in mind depending on how long you were gone, you'd have spent at least $10 and plus taxes/fees for that plan.
At best IF they'd backdate a plan and if you were gone a week it'd be $70 for an international day pass, so it's an extra $130 in that case.
I'm NOT trying to justify the charges (which aren't AT&T's fault anyway), just trying to do some math to make you feel a little botter about it maybe...
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formerlyknownas
ACE - Sage
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105.5K Messages
5 years ago
I have to agree with @Gary L. Keep in mind you used some other carrier, they billed ATT, now it’s passed on to you. The other carrier isn’t going to except, “well our customer made just this one mistake, can you waive the charges?”
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