Customer Service

Hey @BGC28170

 

I’m sorry to hear a payment arrangement creation was denied! I’d be happy to help!

 

The creation of a payment arrangement is subject to eligibility, and may have been denied due to not meeting these requirements. I would recommend attempting to make a payment arrangement via myAT&T. To do this:

 

• Select myAT&T at the top of the page. If prompted, log in. Don't have a myAT&T login? Register today!
• Hover over Billing & Usage (or Bill & Payments if you manage multiple bills) at the top of the page, and then select Make a Payment.
• If you manage multiple bills, select the account for which you're making a late payment.
• If you want to split the amount due into two payments with different dates, amounts, and/or payment methods, select Split this Payment.
• Enter the Amount of your payment(s).
• Select the calendar icon, next to the Payment Date field, and choose a date. Available dates are based on your eligibility.
• Select a Payment Method.
  If you select Other, you're committing to paying online, at a payment location, by phone, on or before the date you selected.
• Enter your payment information, then select Next.
• Review your payment details, then select Submit to complete your scheduled late payment.

 

You can also make a payment arrangement by calling 611!

 

With regards to your request for contact information for our Corporate Office, correspondence can be mailed to:

 

AT&T

PO Box 10330

Fort Wayne, IN 46851-0330

 

Or faxed to 260-715-4686

 

Please include the following in all correspondence:

 

• Date written or sent
• Name as it appears on the account
• Full name and relation or title (company) of the person sending the letter
• Account number(s) and or mobile numbers involved
• Any other accounts/mobiles you may have with us
• A current contact phone/fax number and contact name
• A valid return address (preferably not a PO Box)
• The problem or concern explained in detail
• The possible cause (who, what, when, where, and why)
• Your preferred resolution
• Any supporting verifiable information or documentation

 

In order for all requests to be eligible for processing, they must be legible, signed, and have a cover letter if possible.

 

I hope this helps!

Charise

This does not work either. I get the not eligible message.

Oh, well. I guess my phone will get disconnected for a week.