For the latest on our response to Coronavirus (COVID-19), click here.
Customer service rep lied to me about billing cost as a result of service change
I recently requested a temporary change from my current grandfathered plan to an unlimited plan for one month. When I was told I would lose the grandfathered plan, I said I was not interested. I was then told I could have the unlimited plan permanently for $10 per month additional for the TOTAL bill. As we went through this process, I repeatedly asked if this was the increase for the total bill, as I have 2 iPhones and 2 iPads on this account. She repeatedly and emphatically told me my total increase would be $10. I asked about taxes and any other charges, and she stated this increase included all charges. She did not seem to be a new person, and I trusted her.
When I was able to access my new bill, the total increase is $50, which is above my budget. Now I have lost my grandfathered plan, and have a much higher unlimited plan cost than I wanted. I need the unlimited for one month, but then will be forced to go back to something else. It angers me to no end that I cannot trust a customer service representative to tell me the truth about changes being made to my account.