CUSTOMER SERVICE ANSWER YOUR PHONES!
I have been trying to reach customer service for 9 days (I work full time) and I have been on hold for over 90 minutes each time. When I do finally reach a person they tell me I need to call Ascurion because they billed me for a 'non-return fee' on a LOST/STOLEN phone! So I call Ascurion and they tell me to call AT&T because they handle the billing!! OMG usually these things don't get to me and I understand everyone is stressed but I'm a nurse and don't have time to be on eternal hold and get bounced back and forth. Furthermore, I refuse to pay $275 for a phone that was 88% paid for (only 2 more installments left) when it was broken and my 17 yr old could not see the screen and we took it to the repair vendor and he said could not fix it THEY STILL CHARGED ME THE DEDUCTIBLE!!! While we were trying to sort this out he lost the phone at school and we got a replacement but they are now charging me a 'non-return fee' for a device that WE DON"T HAVE!!!
And neither Ascurion or AT&T can decide who does what. Just lost a customer of 20 plus years! I'm done.